Ho Chi Minh City Villa 15

• Confirmed bookings are non-refundable.
• Date changes within the same month are subject to availability.
• A change of villa is generally unavailable. Exceptions need a valid reason and approval.
• Shortening a stay for personal reasons does not qualify for a refund or discount.

• Insects and ants
• Cockroaches and ants can enter from outside regardless of cleaning.
• Large cockroaches may also enter from outside.
• Sweet drinks can attract ants. This does not qualify for a refund.
• The team will arrange cleaning and pest control promptly.
• Air conditioning
• Heat can cause refrigerant or fuse problems.
• The air conditioning is checked before arrival. Repairs depend on technician availability.
• Repair is the first response.
• At partner villas, alternatives such as minibar items or BBQ are discussed with the owner.
• Hot water and water pressure
• Most properties use solar water heaters, so less hot water may be available on cloudy days.
• Older pipes can cause uneven water pressure, which does not qualify for a refund.
• Power and water outages
• Power and water outages can occur without notice.
• Outages may affect most local accommodation outside five-star hotels.
• We can suggest another place to wait, such as a café or spa.
• For outages lasting at least 12 hours, action may include a change of accommodation or a partial refund.

• Towels and bedding
• Towels and bedding are washed with detergent and sun-dried.
• Discolouration from washing does not by itself indicate a hygiene issue.
• Items with foreign material or heavy staining will be replaced promptly.
• Housekeeping concerns
• Dust or odours will be addressed by cleaning again.
• Pillows or bedding with lingering odours will be cleaned or replaced.
• For stays of three nights or more, bedding normally changes on day three. Extra changes may incur a fee.

• Hot tub, karaoke and TV
• If a fault is found before check-in, guests are notified and a minibar or BBQ alternative is arranged.
• At partner villas, alternative services are agreed with the owner.
• Pool and other facilities
• ITDANG staff carry out a final check before arrival.
• Problems found within one hour of check-in are addressed immediately.
• Later problems may be treated as having arisen during use or through guest fault.

• Outside noise
• Villas in residential areas may experience outside noise. This does not qualify for a refund.
• Local or budget villas
• Condition related to the age of a property, when disclosed before selection, does not qualify for a refund.

• Unlawful or abusive conduct
• Illegal filming, drugs, abuse, assault, damage or gambling may lead to immediate eviction with no refund of booking fees or deposit.
• Lost items
• Housekeepers do not handle guests’ possessions. Staff identity and address details are on file.
• Staff cannot be held responsible without clear evidence.
• We can help contact the police if needed.

• We record the minibar stock and tell you the quantities at check-in.
• Charges are calculated against that inventory at check-out.
• Identical items bought elsewhere are not counted as replacements.
• Defective or expired items are checked on site and replaced or removed from the bill.
• Restocking consumed items yourself does not offset the charge.

• Partner villas are managed by their owners. Equipment replacements or refund decisions may take time.
• Alternative services or a negotiated arrangement may be offered in some situations.

• Arrival and departure times
• Please respect the check-in and check-out times on your booking.
• Late arrival or early departure does not qualify for a refund.
• Moving furniture or changing the layout
• The operator is not responsible for problems caused by a layout change requested by a guest.
• Additional guests and visitors
• Unregistered overnight guests or unauthorised visitors may result in extra charges or eviction.
• Security deposit
• Indoor smoking, excessive soiling or damage can be deducted from the deposit. Extra charges may also apply.
• The deposit is returned within 24 hours of the completed check-out inspection.
• Reviews and defamation
• False information or intentionally defamatory reviews may lead to legal action. Relevant evidence is retained.
• External suppliers, including golf, transport and massage
• External services are booked at the guest’s request. Their suppliers are responsible for service quality.
• Please report problems during your stay. Delayed reports can be difficult to verify and may be excluded from compensation.

Up to 8 overnight guests.

Pool available.

Share your check-in and check-out dates and group size for a whole-villa quote. Availability is confirmed separately.